Returns & Exchanges

At Rotimatic, we want you to enjoy fresh, homemade rotis with complete peace of mind. If you are not entirely satisfied with your purchase, our streamlined return policy ensures a hassle-free resolution within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Rotimatic account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Quality Assessment

  Our support team will review your request and may conduct a remote diagnostic or request photos to ensure the device meets our return eligibility criteria.

• 3.
  Pack and Ship

  Securely pack the Rotimatic in its original industrial packaging, attach the provided prepaid shipping label, and drop it off at an authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse receives and inspects the unit, we will issue a refund to your original payment method within 7 to 10 business days.